These Terms of Service (“Terms”) govern your access to and use of the website, engineering services, CNC machining solutions, manufacturing support, quotations, technical consultations, prototype development services, production capabilities, and all related operations provided by HOLM Engineering (“HOLM Engineering”, “we”, “our”, or “us”). These Terms apply to all visitors, customers, suppliers, contractors, and users interacting with our website or services.By accessing our website, requesting a quote, submitting CAD files or technical drawings, placing an order, communicating with our engineering team, or otherwise using our services, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms.

If you do not agree with any part of these Terms, you must discontinue use of our website and services immediately.

Overview of Services

HOLM Engineering provides precision CNC manufacturing and engineering solutions for businesses, industrial clients, product developers, and engineering teams across a range of sectors. Our services may include CNC milling, CNC turning, prototype machining, low-volume production, fabrication support, CAD and design review, manufacturing consultation, engineering analysis, finishing processes, assembly support, quality inspection, logistics coordination, and custom component production.Our services are designed to support both prototype and production-stage projects. However, every manufacturing project is unique, and production outcomes depend on the information, specifications, and technical data supplied by the customer.HOLM Engineering reserves the right to refuse projects that are technically unfeasible, unsafe, unlawful, outside operational capability, or inconsistent with our manufacturing standards or policies.

When you visit our website, certain technical information may also be collected automatically, including browser type, device information, IP address, operating system, session activity, and general website usage analytics. This helps us improve website performance, functionality, and security.

Customer Accounts & Submitted Information

When interacting with HOLM Engineering, you may be required to submit technical files, contact information, company details, purchase information, shipping information, or project specifications. You agree that all information submitted to us will be accurate, current, complete, and provided in good faith.You are fully responsible for maintaining the confidentiality of any login credentials or account access associated with our systems or platforms. Any activity conducted using your account or contact credentials will be considered authorized by you unless reported otherwise.If you submit CAD files, technical drawings, specifications, dimensions, tolerances, material requirements, assembly instructions, or other project-related documentation, you acknowledge that these files are complete and production-ready unless otherwise agreed in writing. HOLM Engineering is not responsible for manufacturing issues, delays, or defects caused by inaccurate, incomplete, inconsistent, or outdated files provided by customers.

Quotations & Pricing

All quotations provided by HOLM Engineering are based on the information available at the time of quotation. Pricing is determined using project complexity, machining time, materials, tolerances, surface finishes, tooling requirements, inspection requirements, lead times, and production quantities.Quotes may be revised if there are changes to project scope, technical requirements, material availability, manufacturing methods, production volumes, or customer specifications after the original quotation is issued.Unless otherwise stated, quotations remain valid only for the specified validity period. Material costs and supply chain conditions may fluctuate rapidly, particularly for specialty metals, aerospace alloys, and engineering plastics.HOLM Engineering reserves the right to withdraw, revise, or decline quotations at any time before formal order acceptance.

Order Acceptance & Production Approval

Production work will not begin until an order has been formally accepted by HOLM Engineering and all required documentation, approvals, and payments have been received.By approving a quotation or issuing a purchase order, you confirm that all submitted technical data, specifications, dimensions, tolerances, quantities, finishes, and material selections are correct and approved for manufacturing.Customers are responsible for carefully reviewing all quotations, drawings, and production information before authorizing manufacturing.Once production begins, changes to specifications, quantities, dimensions, or materials may result in additional charges, revised lead times, or production delays.HOLM Engineering reserves the right to halt or reject production if technical conflicts, safety concerns, manufacturability issues, or engineering inconsistencies are identified during the manufacturing process.

Design Responsibility & Manufacturability

Customers retain full responsibility for the engineering functionality, performance, application, and final use of any part manufactured by HOLM Engineering.While we may provide design-for-manufacturing feedback, engineering recommendations, machining guidance, or technical suggestions, these recommendations are provided for general manufacturing assistance only and should not be considered certified engineering approval unless specifically agreed in writing.The customer is solely responsible for validating part functionality, structural integrity, safety compliance, thermal performance, assembly compatibility, regulatory compliance, and suitability for its intended application.HOLM Engineering shall not be liable for failures, damages, or losses resulting from product design flaws, incorrect engineering assumptions, improper usage conditions, or customer-approved specifications.

Manufacturing Standards & Quality Control

HOLM Engineering is committed to delivering precision-manufactured components using controlled machining processes, inspection procedures, and quality management practices.All manufactured parts are produced according to the specifications agreed during the quotation and order approval process. However, customers acknowledge that manufacturing processes inherently involve acceptable tolerances, process variation, material behavior, and machining limitations.Minor cosmetic imperfections, tooling marks, edge conditions, color variations, surface inconsistencies, or dimensional deviations within agreed tolerances shall not be considered defects.Where inspection reports, certifications, or quality documentation are requested, such requirements must be specified before production begins.Customers must inspect delivered products promptly upon receipt and notify HOLM Engineering of any alleged non-conformance within a reasonable timeframe.If HOLM Engineering determines that a verified manufacturing defect exists due solely to our production error, we may choose, at our discretion, to repair, replace, remake, or refund the affected components.

Materials & Supply Chain

HOLM Engineering sources materials from approved suppliers and manufacturing partners; however, exact material origin, grain structure, surface appearance, or batch characteristics may vary depending on availability and supply chain conditions.Material certifications, traceability documentation, inspection certificates, or compliance reports must be requested before production begins and may incur additional charges.Certain specialist materials, coatings, treatments, or outsourced processes may require extended lead times beyond standard production schedules.HOLM Engineering is not responsible for delays caused by supplier shortages, transportation disruptions, customs restrictions, import limitations, or material availability fluctuations.

Lead Times & Delivery

Estimated lead times provided by HOLM Engineering are based on current production schedules, supplier availability, and operational capacity at the time of quotation.While we make every reasonable effort to meet agreed deadlines, delivery dates are estimates only and are not guaranteed unless explicitly confirmed in writing.Production schedules may be affected by machine maintenance, material shortages, technical revisions, design changes, inspection delays, shipping interruptions, labor shortages, customs processing, or force majeure events.HOLM Engineering shall not be liable for losses, penalties, downtime, or indirect damages resulting from delayed deliveries.Risk of loss or damage transfers to the customer once goods are shipped, collected, or transferred to the designated carrier.

Payments & Financial Terms

Customers agree to pay all invoices according to the agreed payment terms stated in quotations, invoices, or commercial agreements.HOLM Engineering reserves the right to require deposits, milestone payments, upfront payment, or full prepayment before beginning production, particularly for custom manufacturing projects, prototypes, or high-value orders.Late payments may result in suspended production, delayed shipment, cancellation of orders, withholding of deliverables, additional administrative charges, or legal recovery action where applicable.Unless otherwise stated, all pricing excludes taxes, duties, import fees, shipping charges, customs clearance fees, banking fees, or government-imposed charges.

Intellectual Property Rights

All drawings, CAD files, specifications, models, product concepts, manufacturing data, and technical documentation supplied by customers remain the property of their respective owners.By submitting files to HOLM Engineering, you confirm that you have the legal right to use, manufacture, reproduce, and share the submitted content.HOLM Engineering shall not be responsible for verifying ownership of customer-submitted intellectual property and shall not be liable for intellectual property disputes arising from customer-provided designs.All branding, visual assets, graphics, engineering illustrations, website content, icons, layouts, text, documentation, and original materials published by HOLM Engineering remain our intellectual property and may not be copied, reproduced, modified, or redistributed without written permission.

Confidentiality

HOLM Engineering understands the importance of protecting confidential engineering and commercial information.We take commercially reasonable measures to protect customer drawings, technical documentation, prototypes, specifications, and proprietary manufacturing data from unauthorized disclosure.However, customers acknowledge that certain manufacturing processes may require limited sharing of technical information with approved suppliers, subcontractors, inspection providers, logistics partners, or external processing facilities involved in production.Unless a separate Non-Disclosure Agreement (NDA) is executed, customers should avoid submitting highly sensitive confidential information beyond what is necessary for quotation or manufacturing purposes.

Website Use Restrictions

You agree not to misuse the HOLM Engineering website, systems, infrastructure, or digital services in any way that could disrupt operations or compromise security.This includes attempting unauthorized access, introducing malware, scraping content, interfering with servers, copying proprietary materials, reverse engineering systems, or using automated tools to extract data from our website.HOLM Engineering reserves the right to suspend or block access to users who violate these Terms or engage in suspicious, abusive, unlawful, or harmful activity.

Termination of Services

HOLM Engineering reserves the right to suspend, refuse, or terminate services at any time where we reasonably believe that a customer has violated these Terms, acted unlawfully, abused our systems, failed to make required payments, submitted fraudulent information, or created operational or legal risk.Termination of services does not remove the customer’s responsibility to pay outstanding balances or fulfill contractual obligations incurred before termination.

Governing Law

These Terms shall be governed and interpreted in accordance with the laws applicable within the jurisdiction where HOLM Engineering operates.Any disputes, claims, or legal proceedings relating to these Terms, our services, or customer transactions shall be subject to the exclusive jurisdiction of the appropriate courts within that jurisdiction.

Updates to These Terms

HOLM Engineering may update, revise, or modify these Terms from time to time to reflect operational changes, legal requirements, technical developments, or service improvements.Updated Terms become effective immediately upon publication on our website unless otherwise stated.Continued use of our services following updates constitutes acceptance of the revised Terms.

Contact Us

If you have any questions regarding these Terms of Service, please contact HOLM Engineering through our official communication channels.